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Billing Procedure
The bills are sent monthly to Industrial and Commercial consumers and bi-monthly to Residential consumers. The bills are payable within the prescribed time limit of 15 days at any of the 39 bill collection centres and 21 authorised banks. Delay in making payment attracts Delayed Payment charges at 0.5% per week or part thereof. The consumer should note that he should intimate to B.E.S.T. about less consumption of electrical energy while going out of station. Attending to billing complaints are as per details given below.

A. BILLING:

Meter reading Large HV & LV consumers Once in every month on
scheduled dates and bimonthly for residential & commercial consumer.
Issue of Elect.bills. Once every month for Large HT & LV consumer and commercial consumer. and bimonthly for residential consumers.
Issue of duplicate bills Immediately.
Complaints made on personal visit regarding billing will be sorted out Immediately.
Final reply to the consumer. Within 2 months.

B. DEFECTIVE METERS.:

Testing of defective meter Within 15 days after receiving Official Testing
Communication of testing result to consumer. 1 Week.
Replacement of defective Electric meter. 2 Weeks.

C. COMPLAINTS.:

Complaints/Enquiries will be attended personally by.
1. Ward officers.
2. Supervisors.
Every day
Attending to complaints by Supdt.of respective zone. Every day between 2.00 PM to 4.00 PM
Redressal of grievances of consumers by
1. Chief Engineer.
2. Dy.General Manager(S)
By appointment.

D. MISCELLANEOUS.:

Disconnection of meter on request of the consumer. Within two days of application.
Issue of final Bill 2 days.
Restoration of electricity after clearing of outstanding dues On the same day

E. REDRESSAL OF GRIEVANCES:

Complaints are attended by following

Complaints of descrepancies in consumption Ward officers and supervisor of respective ward.
Complaints of defective meters Ward officers and supervisor of respective ward.
Complaints of descrepancies in rates/amount Ward officers and supervisor of respective ward.
Complaints of delay in delivery/receipt of bills. Ward officers and supervisor of respective ward.
Refund of Security/excessive billing Ward officers and supervisor of respective ward.
Cases relating to Vacating flats Ward officers and supervisor of respective ward.

F. BEST's Bill Formats:

LT Consumer Electric Bill Format  
HT Consumer Electric Bill Format  

G.

If the grievance is not attended to satisfactorily, the consumer may meet Supdt. Consumers of respective Zones.
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