1) From where can ticket balance amount be collected / refunded, if any and how?
A. From Ticket & Cash, Head Office (Wadala Depot) or at the given address by post.
 

2) Where can articles lost in the bus be claimed and what are the charges for the same?
A. From Lost Property Section, Wadala Depot, after paying necessary registration / fine charges.
 

3) Does BEST provide any assistance / help in case of accidents involving buses?
A. Yes, by giving hospitalisation, monetary assistance and informing close relatives and friends.
 

4) How BEST buses can be reserved?
A. By entering into a contract with BEST and making necessary charges towards reservation, at Reservation Section, Wadala Depot (Traffic Head Office).
 

5) Where can information about bus operations be available?
A. At Traffic Control Room on phone nos. :
     2413 7937, 2414 3611.
 

6) Where can Suggestions, Complaints be lodged?
A. At the Bus Stations / Bus Chowkies, where the Suggestion/Complaint book is provided. Suggestions/Complaints can also be lodged with the inspecting staff or by writing letter to BEST Officials.
 

7) How are complaints redressed?
A. By conducting a departmental enquiry against defaulting staff, in which case the complainant is called.
 

8) What are the concessional facilities given in bus fare?
A. 1) Flat fare of Rs. 1/- to blind person
     2) Children below 12 years of age, are charged concessional fare. Students studying upto higher secondary and upto the age of 22 years, are charged concessional fare.
    3) Persons who are 60% and above permanently orthopaedically handicapped are charged concessional fares.