1) Where to ask for information about Bus Operations
A) At Traffic Control Room on Telephone Nos. : 2413 7937, 2414 3611, 1800 227 550

2) Where Suggestions / Complaints about our operation / operating staff can be given
A) At the Bus Stations / Bus Chowkies, where the Suggestion / Complaint book is provided. Suggestions / Complaints can also be lodged with the inspecting staff or by writing letter to BEST Officials. Through e-mail, at transport@bestundertaking.com.

3) From where can ticket balance amount be collected ?
A) From Our Ticket & Cash Department Head Office (at Wadala Depot).

4) Where can articles lost in the bus be claimed ?
A) From Our Lost Property Section, Wadala Depot, after paying necessary charges.

5) Does BEST provide any assistance / help in case of accidents involving buses?
A) Yes, by giving hospitalization, monetary assistance and informing close relatives and friends.

6) How BEST buses can be reserved?
A) By entering into a contract with BEST and making necessary charges towards reservation, at Reservation Section, Wadala Depot.

7) How are complaints redressed?
A) By conducting a departmental enquiry against defaulting staff, in which case the complainant is called.

8) What are the concessional facilities given in bus fare?
A)
1) Flat fare of Rs. 1/- to blind person
2) Children below 12 years of age, are charged concessional fare. Students studying upto higher secondary and upto the age of 22 years, are charged concessional fare.
3) Persons who are 60% and above permanently orthopaedically handicapped are charged concessional fares.