TICKET & CASHDEPARTMNET: The Ticket and Cash Department
collects the daily revenue earned at the depots. The same is
counted, consolidated, and remitted in the banks. Inventory of
ticket blocks to be issued to the conductors, is also maintained by
the Ticket & Cash Department.
ACCIDENT & CLAIMS SECTION:
The Accident and Claims Section, as the name suggests, is
established for settling the claims of personal injury / death due
to accident involving our buses. Also various programs on Road
Safety / Passenger Safety, to create awareness amongst the operating
staff, passengers, pedestrians, and school children, are organized
by this section in co-ordination with Training Center.
TRAFFIC PLANNING SECTION: The
Planning Section is established to prepare the schedules for
different routes. An exercise in revision of schedules is
periodically carried out after taking into consideration the
guidelines given by the Management, suggestions received from the
Divisional Officers and also from our valued commuters. The
schedules are revised after every four months. Uneconomic routes are
discontinued and the financial viability of the routes is appraised
both at depot level as also at the Head Quarter level.
The routes operated by the BEST can be broadly classified in the
.1) Feeder Routes: These routes which feed the railway
stations either from the residential complexes or Business
2) East-West Connectors: These are the routes, which run
East/West, where railways have no role to play and connect the
Western Suburb with the Eastern suburb.
3) Trunk Routes: : These routes run South-North
through the city and are almost parallel to the railways.
The primary role of the BEST is to supplement Suburban Rails,
which is the mass carrier. It is for this reason that BEST always
gives priority for feeder routes and thereafter for East-West
connectors where the railways have absolutely no direct role to
play. The third priority is the long distance trunk route, which is
an alternative to Suburban Railways, apart from being inter-corridor
link between Suburbs and City.
The BEST always gets suggestions for introducing new routes.
These suggestions are categorised into the above mentioned groups.
While introducing the bus operation on any new road the following
requirements are ensured for maintaining the quality of service.
1) The road is Municipalised.
2) The road is Bus worthy and wide enough to allow the passage of
two vehicles at a time.
3) There are no overhead obstructions in the form of cables/tree
4) There are enough streetlights.
5) Manoeuvering is comfortable and there are no blind corners.
6) There is a good turning circle at the terminating point for
reversing the buses.
this stage it is necessary to state that when every commuter desires
a direct connection, he should realise that it is not always
possible to inter connect every point with a direct route. One
change is absolutely inevitable in any city transport network.
Inspite of this the BEST tries to provide a direct connection
wherever absolutely required but specific access to some areas is
available with one changeover. For convenient changeovers, the
Undertaking has introduced Bus Pass Scheme, and “Daily Travel As you
like” passes. With these passes the commuter can easily changeover
on parallel routes, and can enjoy multiple journeys.
SALIENT FEATURES OF THE TRAFFIC OPERATIONS
Waiting Time Plan: The BEST operates buses with Zero Waiting
Time concept on different routes during the Morning and Evening peak
hours to have faster clearance of heavy passenger traffic outside
Railway Stations and major residential/commercial/CBD Areas. The
BEST ensures that a bus is always waiting for a passenger rather
than having it the other way round. The plan is designed keeping in
mind the volume/period of traffic with a view to encourage use of
Public Transport and discourage use of private and Intermediate
Personal Transport modes like Taxis and Autorickshaws. The important
points of operation are Bhatia Baug, NCPA, World Trade Center, etc.
Excursion Action Plans: : The city of
has various Excursion points where heavy passenger traffic is
generated from the City and Suburbs during Weekends and Holidays. To
cater with the heavy demand of the passengers, the BEST operates
Excursion Action Plans on various routes on Sundays/Holidays. Some
of the Action Plans are Juhu Chowpatty Action Plan, National Park
Action Plan etc.lan etc.
Festival Action Plans: Mumbai being a cosmopolitan city
its citizens celebrate their festivals with gaiety and pomp. The
BEST operates special buses during the festivals like Ganapati
Festival, Diwali Festival, Bandra Mount Merry Festival, Erangal
Festival Christmas and New Year Eve. Also on special occasions like
various pre-planned rallys organized by the social bodies where huge
crowd is expected, the Undertaking is operating special buses in
consultation with the organizers.
Ladies Special & Ladies First Services: In Order to reduce
the hardships faced by the Lady commuters, while boarding the bus
during the peak hours, the BEST has introduced Ladies Special Trips
on heavily patronized routes. Similarly “Ladies First At Starting
Points” trips are also provided to facilitate lady commuters.
OPERATION OF MIDI BUSES:
The areas in which it was not possible for the BEST to operate
the conventional buses due to narrow roads, the BEST has introduced
Midi Buses at such places. It thus goes on with its ultimate aim of
providing a BEST bus service to every nook and corner of the city.
BEST in collaboration with the Maharashtra Tourism Development
Corporation, has introduced a special heritage tour with effect from
26th January 1997
, in an Open Deck Bus in
GROUND BOOKING: For the convenience of the passenger the
Undertaking has implemented ground booking scheme at the prominent
locations during peak hours.
OPERATION BEYOND MUNICIPAL LIMITS: The BEST operates
inter-city services to three different areas beyond the Municipal
limits of Mumbai city, i.e. into the limits of the bordering
corporations. The three areas are as follows:
1) Navi Mumbai: Due to the closure of the Bombay
Metropolitan Transport Corporation, the BEST management was
requested to extend some of its services from Mumbai to Navi Mumbai,
in order to relieve the hardships faced by the commuters of Navi
2) Mira-Bhayander: Citing the reference of the BEST operation in
Navi Mumbai area, the Chairman, Mira-Bhayander Nagar Palika and
the residents of that area requested the BEST to extend the
service in their jurisdiction.
3) Thane: The Mayor, Thane Municipal Corporation had
requested the BEST, on behalf of the residents of the Thane area, to
extend a few services of BEST into the jurisdiction of Thane
Transport is the lifeline of any city, and BEST being the
monopoly stage carriage Operator of this great Metro, it becomes the
prime duty of BEST to ensure the development of the satellite
townships by providing a proper transport network. No city or
township can develop, if the Transportation, and Communication
network is not proper and it is here that the onus of developing a
transport network falls on the BEST.