BRIHANMUMBAI ELECTRIC SUPPLY & TRANSPORT UNDERTAKING
1st Floor, BEST Bhavan,
BEST Marg Colaba, Mumbai – 400 001
Tel. No.: +91-22-22856262 ( Operator )
Fax No.: 022-22851244
For any complaints/suggestions :
In respect of Transport-Bus Complaints/Suggestions
Contact - 1800-227-550 (Toll Free)
In respect of Electric Supply – Off Supply / Breakdown of Electric Supply / Fault
South Mumbai - +91-22-22085888, +91-22-22082875
North Mumbai - +91-22-24145888, +91-22-24114891
On Line/ ECS Payment of Electricity bill/complaints/suggestions
South Mumbai - +91-22-22799559
North Mumbai - +91-22-24194549
For Street Light (Lamps) :
South Mumbai - +91-22-23771839 (Mondays to Saturdays 9.00 a.m. to 5.00 p.m.)
+91-22-22066611 (All days after 5.00 p.m. to 9.00 a.m.)
+91-22-22066661 (All days after 5.00 p.m. to 9.00 a.m.) (Phatakwadi Fault Control)
North Mumbai - +91-22-24101517 (Monday to Saturday 8.00 a.m. to 10.00 p.m.)
+91-22-24194534 (Monday to Saturday 8.00 a.m. to 10.00 p.m.)
+9122-24146611 (All Days 10.00 p.m. to 8.00 p.m.)
+91-22-24146683 (All Days 10.00 p.m. to 8.00 p.m.) ( Dadar Fault Control)
PUBLIC RELATIONS DEPARTMENT
2ndfloor, Electric House,
BEST Marg, Colaba, Mumbai – 400 001
For any information
pertaining to BEST Undertaking :
Shri Hanumant Gophane
Public Relations Officer
Shri Balasaheb Zodage
Asstt. Public Relations Officer
Note :- Each Department of the BEST Undertaking has its own State Public Information Officer and Ist Appellate Authority to give information pertaining to their departments. The information about the same is available on this website.
The concept of Public Relations took shape in USA in 1930. In India, it was
accepted during the period of World War-II. However, in BEST, Public Relations
Department came into existence in 1950 the Secretary was dealing with the work
of Public Relations. In the beginning, the function of the department was to
attend complaints of passengers and consumers and to educate the people about
the working of Undertaking. In nut shell, the department used to act as a
mediator between the BEST management and Mumbaikars. However, the concept of
Public Relations has changed over a period and role of Public Relations
Department in BEST has also enhanced. A bride resume of the department working
as under :-
Press Cuttings – Every
morning, the department has to go through almost all the newspapers
published in the city and take out press cuttings related to BEST, BMC and
any such important news and submit compiled report of the same to the
General Manager and Chairman.
Press Notes - To
educate the general public about the happenings in the Undertaking, press
notes are issued from time to time. The press notes are generally released
on subjects such as introduction of new routes, diversion, cancellation of
BEST services, special BEST services during holidays and festivals,
changeover ofvoltage, revision in bus fare, electricity tariff opening and
closing of Cash counters etc.
Special Efforts for
Image Building - The department plays an important role in boosting up
the image of the Undertaking. The department arranges for vital coverage of
the various activities of programmes of the Undertaking through Print &
Electronic Media and also FM Radio Channels. Besides, Interviews of
Chairman/General Manager of the Undertaking are also arranged with
electronic and print media.
Replies to the
Complaints/Suggestions - Complaints/ suggestions received directly by
the department or appeared in the news papers are promptly replied after
getting the justification from the concerned department with the approval of
the competent authority of the BEST Undertaking.
Press Conferences -
On special occasions and as per the directives of the management the press
conferences are arranged by this department.
Advertisements - The
department makes arrangement to publish advertisement of the Undertaking in
the various news papers. The department also prepares bill vouchers for
releasing payment of these advertisement.
Awareness Campaign - The
department takes special efforts for the implementation of various campaigns
such as Awareness for usage of Public Transport, Promotion of Air Condition
Buses, Security Measures Drive, Promotion of Consumers/Commuters friendly
services etc. Besides the department is also entrusted with the job of
receiving guest and make arrangement of their lodging and boarding.
- The department has been entrusted with the job of compiling, editing
and printing of Administration Report of BEST Undertaking. The department
makes all efforts to make the administration report more interesting.
Publishing of House
Journal - The department publishes house journal called the BEST VARTA.
The very concept of house journal was introduced in the year 1959. It was
then named as 'BEST Bulletin' and used to be published in three language
viz. Hindi, Marathi and English. The 'BEST bulletin' became 'Best News'
after some years and now it is ‘ BEST Varta’. It includes reports of various
functions/programmes and also information related to meritorious performance
of the employees and their family members in the field of education, art,
sports and literature. Articles and stories of the employees, photographs of
retirees should also publish in it. In addition to this articles related to
the periodical problems and events such as various festivals, Rainy Season,
Health Problem like Leptospirosis, SARS, AIDS. Interviews of dignitaries are
published in it. The magazines has proved to be effective channels of
information and communication within the organisation. It is very popular
amongst officers and employees.
THE BEST STORY - The
department has also published a book named THE BEST STORY in the year 1972.
The script of this book was written by renowned Marathi novelist and ex-BEST
employees Shri S.N.Pendsey. The work of English edition was done by Prof.
M.V.Rajadhayaksha. The book narrates a complete history of BEST Undertaking.
Apart from the educative information possess some rare photographs of bus
models, old street lamps, old electric installation etc. A second edition of
this book with the updated information was published on the occasion of
golden jubilee year of the Municipalisation of BEST i.e. 7th August, 1997
this book is also written by Shri Pendsey and work of English edition was
looked after by Prof. Rajadhayaksha. It is a priced publication and the
actual price of the book is Rs.100/-. However, it can be purchased at a
discount rate of Rs.65/- from Public Relations Department.
Right to Information
Act 2005 - State Public Information Officer job has been assigned to the
post of Asst. Public Relations Officer to give information pertaining to
Public Relations Department, whereas the job of 1st Appellate Authority has
been assigned to Deputy Public Relations Officer pertaining to Public
Relations Department. Each department of the BEST Undertaking has its own
State Public Information Officer to give information pertaining to their
departments. The information of the same is available on this website.
Letters to Editors - PRO/Dy.PRO
clarifies the issues, letters received through print media via writing
letters to the editors of concerned newspapers.
Issue of Bus Pass to
Reporters who will cover the BEST - As per the resolutions passed by
BEST Committee and subsequently MCGM the Bus passes at concessional rates
are issued to the Journalists who covers BEST/BMC Meetings, functions events
etc. The Public Relations Department thus plays a vital role in protecting
the image of the Undertaking.
Relations department maintains official Face book page of the Undertaking
for establishing a direct dialogue with audience i.e. commuters and
consumers through furnishing information like new bus routes, bus fare,
electricity tariff etc. uploading photos and videos of various events,
functions, arranging quiz competitions for audience.
Giving Information to
News Reporter for news purpose - PRO & Dy.PRO disseminate information
regarding any rewards, achievements, beginning of new bus routes etc,. To
Journalists and information about collisions/accidents as per the demand of
Journalists even after duty hours.
Giving Information to
students for study purpose - PRO & Dy.PRO furnish the details about
BEST Fleet, Operations, statistical data regarding fleet, earnings,
expenditure etc to students for their project work.
Data for Research
Purpose - PRO & DY. PRO furnish important statistical data required to
Professors and Research Scholars for the purpose of research.
CONTACT US FOR
A. General Bus Operation
Contact No. : 1800 22
B. Emergency & Accidents
Traffic Control Room/Bus
(91-022)-24137937 / 24143611/
C. Bus Operation
Suggestion for Routes :
D. Refund of Passenger
Manager (Ticket and Cash)
Mumbai 400 031,
Contact No. : (91-022)-24183360-24157179
E. Accident and Claim :
2nd floor Mumbai Central Bus
Contact No. :
F. Lost Property Claims :
Officer ( Traffic )
Mumbai 400 031,
Contact No. : (91-022)-24128596