1) Where to ask for
information about Bus
Operations?
Ans.
At Traffic Control Room on
Telephone Nos. : 2413 7937,
2414 3611, 1800 227 550
2) Where Suggestions /
Complaints about our
operation / operating staff
can be given?
Ans.
At the Bus Stations / Bus
Chowkies, where the
Suggestion / Complaint book
is provided. Suggestions /
Complaints can also be
lodged with the inspecting
staff or by writing letter
to BEST Officials. Through
e-mail, at [email protected]
3) From where can
ticket balance amount be
collected ?
Ans.
From Our Ticket & Cash
Department Head Office (at
Wadala Depot).
4) Where can articles
lost in the bus be claimed ?
Ans. From Our Lost
Property Section, Wadala
Depot, after paying
necessary charges.
5) Does BEST provide any
assistance / help in case of
accidents involving buses?
Ans. Yes, by giving
hospitalization, monetary
assistance and informing
close relatives and friends.
6) How BEST buses can be
reserved?
Ans. By
entering into a contract
with BEST and making
necessary charges towards
reservation, at Reservation
Section, Wadala Depot.
7) How are complaints
redressed?
Ans. By
conducting a departmental
enquiry against defaulting
staff, in which case the
complainant is called.
8) What are the
concessional facilities
given in bus fare?
Ans. Presently, the BEST provides free travel facility to the freedom fighters. Municipal Councilors and Non-Councilor Members of the BEST Committee are also permitted to travel free on BEST buses. Members of Legislative Assembly and Legislative Council, Female Members accompanied by any one viz. husband, son, daughter, father, mother, brother or sister are allowed to travel free on BEST buses. Police personnel are allowed to travel free on BEST buses against an ad-hoc payment of compensation towards free travel facility by the Government of Maharashtra. ""Divyang"" persons and ""Municipal School Students (For their To and Fro Journey to attend school)"" who are possessing RFID based identity card issued by the undertaking are also allowed to travel free of charge, while traveling in the bus they are issued with
"Zero"" Value Tickets, This facility of free travel however is not available on Air-Conditioned bus services.